Last updated: 12 November 2026. These terms apply to consumers only.
Draft for legal review before the shop opens. Items marked TBC depend on supplier terms.
1. Who we are
These terms are between you and DemandOS Ltd, trading as Garden Spa Shop, company number 17351268, registered in England and Wales, registered office 26 North Parade, York, YO30 7AB. Email hello@gardenspashop.co.uk. "We" and "us" mean DemandOS Ltd; "you" means the consumer buying from us.
2. Our contract
Your order is an offer to buy. The contract is made when we email you to confirm that your order is accepted. We may decline an order, for example if a product is unavailable or a price shown was a clear error, and if so we will refund anything you have paid. Your goods are supplied to us by a UK supplier who will send them directly to you; we remain the seller.
3. Prices and payment
Prices are in pounds sterling and include VAT at the applicable rate. Delivery charges are shown before you pay. Payment methods and provider: TBC.
4. Delivery
We deliver to UK mainland addresses. Delivery terms, including kerbside and pallet delivery, are in our delivery and returns page, which forms part of these terms. We will deliver within the time stated on the product page or, if none, within 30 days of the contract. Risk in the goods passes to you when they are delivered; ownership passes when we receive full payment.
5. Your right to cancel
You have the right to cancel within 14 days without giving a reason, as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The period ends 14 days after the day you receive the goods. To cancel, tell us by email or post. You can use this form, but you do not have to:
To DemandOS Ltd, 26 North Parade, York, YO30 7AB, hello@gardenspashop.co.uk: I/We hereby give notice that I/We cancel my/our contract for the supply of the following goods: [order number and goods]. Ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date].
You must send the goods back without delay and in any event within 14 days of telling us you cancel. You pay the direct cost of return unless we say otherwise (cost: TBC). We will refund you within 14 days of receiving the goods or proof of return, using the same payment method. We may reduce the refund if the goods have lost value through handling beyond what was needed to establish their nature and function.
6. Faulty goods
Goods must be of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are summarised in our delivery and returns page: a short-term right to reject within 30 days, then a right to repair or replacement, and then to a refund or price reduction. Nothing in these terms limits those rights.
7. Safe use and installation
Follow the manufacturer's instructions. Electrical connection of saunas and some hot tubs may need a qualified electrician; check the product page. Cold water immersion and heat exposure are not suitable for everyone; consult your doctor if unsure. Children must be supervised near water at all times.
8. Our liability
We are responsible for foreseeable loss and damage caused by our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, or for business losses, since you are buying as a consumer. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be limited.
9. Events outside our control
We are not liable for delay caused by events outside our reasonable control, such as severe weather or supplier or courier disruption. We will tell you and, if the delay is long, you may cancel and receive a refund.
10. Your data
See our privacy notice.
11. Complaints and disputes
Please email us first. If we cannot resolve a complaint, you may be able to use an alternative dispute resolution provider; approved ADR body: TBC. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, but if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts, and you keep the protection of the mandatory consumer law of where you live.
12. Changes
The terms in force when you order apply to your order.