Delivery and returns

Last updated: 12 November 2026

Where we deliver

We deliver to UK mainland addresses only. We cannot currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish Highlands and Islands or other offshore locations. If you are unsure, email us before ordering. Any surcharge for remote postcodes will be shown before you pay. Details: TBC with suppliers.

Who delivers your order

Garden Spa Shop is the seller. Your order is sent directly from one of our UK suppliers, which may be a different supplier for different products. If your order contains items from more than one supplier, they may arrive separately.

Kerbside and pallet delivery

Large items are delivered by pallet or kerbside courier. This means the driver leaves the goods at the kerb or the edge of your property; they will not carry the item into your garden or house unless the product page says so.

• Check the dimensions and weight on the product page and make sure the item can be moved from the delivery point to where you want it.
• You, or someone you nominate, should be available to receive and check the goods.
• Many hot tubs and saunas are heavy. Plan for two or more people to move them safely.

Delivery times and charges

Dispatch times and delivery charges are shown on each product page and confirmed at checkout. Current values: TBC. Delivery times are estimates unless we say otherwise. If we have not delivered within 30 days of your order, you may be entitled to cancel; see our terms of sale.

Check your goods on arrival

Look over the packaging before the driver leaves. If it is visibly damaged, note this on the delivery paperwork and email us with photographs within 48 hours. Your statutory rights are not affected by this request; it simply helps us resolve any claim with the courier.

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, without giving a reason. The 14 days begin on the day after you receive the goods (or, if you order several goods delivered separately, the day after you receive the last of them).

• To cancel, tell us clearly by email to hello@gardenspashop.co.uk. You may use the model cancellation form in our terms of sale, but you do not have to.
• You must return the goods within 14 days of telling us you wish to cancel. Unless we tell you otherwise, you pay the direct cost of returning them. For large items this can be significant; the likely cost will be shown on the product page where we know it (TBC).
• We refund the price paid, and the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier. If you chose a more expensive delivery option than our standard one, we do not refund the extra.
• Take reasonable care of the goods while they are with you. We may reduce your refund if they have lost value because you handled them more than was needed to check what they are and that they work. Items that have been filled with water and used may fall into this category.

Faulty goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not:

• Within 30 days of delivery you can generally reject the goods and ask for a refund.
• After that, and within 6 months, you can ask for a repair or replacement. If that is not successful, you may be entitled to a refund or price reduction.
• After 6 months you may still have rights, but you may need to show the fault was present at delivery.

To report a fault, email hello@gardenspashop.co.uk with your order number, a description and photographs. Where goods are faulty we pay for their return or collection. A manufacturer's warranty, if one is given, is in addition to these rights.

Contact

Email hello@gardenspashop.co.uk, or write to DemandOS Ltd, 26 North Parade, York, YO30 7AB. Please do not send returns to this address; we will give you the return address for the correct supplier.